REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your reservation. The full amount is due at the time of booking. There will be a $100 cancellation fee for all parties or events canceled after payment is received. There will be a refund equal to half the price of your event for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND on any reservation being canceled within 14 days of your event. Carolina Gamerz will make every attempt to reschedule your party should cancellation be necessary. All rescheduled events are no longer available for a refund of any kind, and rescheduling must be done within 90 days of your originally scheduled event.
PRIVACY POLICY:
Carolina Gamerz is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our warehouse zip code of 29485 (Summerville, South Carolina.)
WAIVER(S):
All participants in any Carolina Gamerz Laser Tag, Battleball, Archery Tag or Foam Party must have a signed liability release waiver. While our laser tag systems are very safe, players will be running and playing at a fast pace!
BAD WEATHER:
The Carolina Gamerz trailer was designed for all types of weather conditions. The Game Theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy weather, tropical storm or hurricane) please contact us to begin the rescheduling.
For outdoor events like Laser Tag, Battleball, Foam and Archery heavy rain may force a cancellation. If our arena can be set up in an indoor venue such as a gymnasium or building, there is no worry. It is the sole responsiblity of the customer to have a back up indoor location, if you are unable to reschedule to another date. If you do not have a back up indoor location, the standard cancellation policy will apply.
We are not responsible for the weather, however, the Carolina Gamerz Game Coach is responsible for making a weather related decision to protect the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.
SUPERVISED CHILDREN:
Carolina Gamerz requires a parent or responsible adult to be present inside or just outside of the trailer or in the area of laser tag, archery or battleball parties at all times. Children under the age of 6, must be accompanied by an adult at all times.
ALCOHOL/DRUGS:
You may serve alcohol at a Carolina Gamerz event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if the situation gets out of control. Drugs of any sort will not be tolerated in or around the Carolina Gamerz equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Carolina Gamerz nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Carolina Gamerz reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Carolina Gamerz or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK:
We do not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering. We will do our best to remind your guests of our food/drink policy, however, any additional clean up resulting from food/drink consumption will result in a minimum of a $100 cleanup fee.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook Page (you are free to copy these images if you wish) and/or our web site. We never identify the names of guests or exact location(s). If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.
TIPS:
Your Carolina Gamerz Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
PARKING:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We may also have to block your driveway. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park, and space to turn around if applicable.
Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. This includes but is not limited too: Alleyways, narrow streets, low-lying tree branches and/or overgrown bushes as they can damage the exterior of our mobile game theater. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will NOT disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he/she is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he/she will not do it.
We attempt to assess every parking situation before we arrive via Google Earth, but please let us know if there are any special circumstances.
VIDEO GAME RATINGS:
Carolina Gamerz will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after he/she gets there. Carolina Gamerz will NOT allow Adult Only Games.
By Submitting Payment you agree to these terms.
General Release/Indemnity/Hold Harmless:
The customer will take all necessary precautions regarding the items rented and protect all persons and property from injury or damage. The customer acknowledges that they are in charge of the operation, installation, and use of the Rental Equipment and are fully responsible for its safe operation and installation as well as the return of the Rental Equipment in good working order. Customer acknowledges and agrees that Owner is not responsible for any injury occurring to Customer, or any guests of Customer or to any other persons using the Rental Equipment, or to any claims by any other person(s) injured by or on account of the Rental Equipment, while the equipment is in the possession of the Customer.
Customer agrees to defend, indemnify and hold harmless Carolina Gamerz from and against any and all liability, claims, judgments, attorneys fees, and costs, of every kind and nature, including, but not limited to, injuries or death to persons and/or damage to property, whether or not such claimant is known or unknown to Customer, which arises out of the use, maintenance, installation, operation, instruction, possession, or rental of any of the Rental Equipment while such Rental Equipment is in the actual or constructive possession of Customer. This general release, indemnity and hold harmless provisions apply to, but are not limited to, any injury, death, damage, claim, or liability which may arise on account of the negligence, whether active or passive, of the Owner or Owner’s suppliers, agents, employees, contractors, drivers or installers.
Identity of parties:
For the purposes of this Rental Agreement and General Release, “Owner” shall mean “Carolina Gamerz”, its owners, officers, directors, shareholders, employees, contractors, and agents, and “Customer” shall mean the person(s) or company listed in the ‘ordered by’ and/or “Customer” boxes on the first page of this agreement, as well as the person signing the agreement (if different), and their agents and/or employees.
Equipment, Rent, Payment, and Term of Rental Agreement:
Customer rents from “Carolina Gamerz,” as Owner, that certain equipment described on the first page of this Agreement. The rental fee set forth is payable, in full, in advance, and the rental term shall be that listed as “RENTAL PERIOD” on the first page of this Agreement, but all of the Customer(s) obligations arising under the terms and conditions of this Rental Agreement shall run from the actual delivery of the Rental Equipment to the actual pick up of the Rental Equipment by Owner. Owner cannot guarantee weather conditions, and if the Equipment is delivered by Owner and accepted by Customer, then Customer shall not be entitled to any refund whatsoever if weather conditions prohibit safe use of the Equipment, or if Customer otherwise elects not to use the Equipment due to weather or other causes.
Receipt and Inspection of Rental Equipment:
Customer acknowledges that they will inspect the installation of the rental equipment and will personally inspect the rental items prior to their use, and will read the operating/safety instructions prior to use. Customer specifically agrees that such rental items will not be used if Customer finds that it is not suitable for Customer(s) needs. Customer acknowledges receipt of all items listed in this Rental Agreement and that they are in good working order.
Identity of parties:
For the purposes of this Rental Agreement and General Release, “Owner” shall mean “Carolina Gamerz”, its owners, officers, directors, shareholders, employees, contractors, and agents, and “Customer” shall mean the person(s) or company listed in the ‘ordered by’ and/or “Customer” boxes on the first page of this agreement, as well as the person signing the agreement (if different), and their agents and/or employees.
Possession/Title:
Customer’s right to possession of the Rental Equipment begins upon the items being delivered to Customer’s premises and terminates on the actual pick up by Owner. Retention of possession or any failure to permit the pick-up of the item(s) at or after the end of the ‘Rental Period’ specified constitutes a material breach of this Agreement. ln the event that the Equipment is not returned for any reason, including theft, the Customer is obligated to pay to Owner the full replacement value for such Equipment, plus any and all incidental costs associated with the attempted pick up or recovery of the Equipment by Owner. The title to the rental items is and shall remain in Owner. The customer agrees to keep the Rental Equipment in his/her/their custody and control from the time of delivery of the items until Owner picks up such items. Customer shall not cause nor permit these items, or any of them, to be sublet, rented, sold, or removed from the Delivery Address, or otherwise transfer such items. lf rental items are not returned and/or levied upon for any reason whatsoever; the Owner may retake possession of said items without further notice or legal process and use whatever force is reasonably necessary to do so. Customer hereby agrees to indemnify, defend, and hold Owner harmless from any and all claims and costs arising from such retaking and/or levy. lf rental items are levied upon or otherwise moved from Delivery Address; the Customer shall notify Owner immediately.
Care of the Rental Equipment:
Remove shoes at all times upon entering the bounce house. Customer shall be responsible for any and all damage to any of the Rental Equipment not caused by ordinary wear and tear in an amount equal to the replacement. “Ordinary wear and tear’ shall mean only the normal deterioration of the rental equipment caused by ordinary, reasonable, and proper use of the rental equipment. Damage that is not “ordinary wear and tear” includes, but is not limited to: intentional damage, vandalism or negligence.
Limited Warranty:
Owner warrants that the Rental Equipment leased under this Agreement will be in good working order when delivered under this Agreement. All equipment is supplied and maintained subject solely to this warranty. Owner’s sole and exclusive obligations under this warranty are limited to repair or replacement of the rental equipment when Customer determines that it does not conform to this warranty. There is no warranty or representation that the rental equipment is fit for Customer’s particular intended use or that it is free of latent defects. Owner shall not be responsible to Customer or to any third party for any loss, damage, or injury resulting from, or in any way attributable to the operation of, installation of, use of, or any failure of the rental equipment. The owner shall not be responsible for any defect or failure unknown to the Owner at the time of delivery.
Compliance with Laws:
Customer agrees not to use or allow anyone to use the rental equipment for any illegal purpose or in any illegal manner or in an unsafe manner. Customer agrees at his/her/their sole cost and expense to comply with all municipal, county, state, federal or other governmental or quasi-governmental laws, ordinances and/or regulations which may apply to the use of the rental equipment during the rental period. Customer further agrees to pay all licenses, fines, fees, permits, or taxes arising from Customer’s use of the rental equipment, including any subsequently determined to be due. Customer is solely responsible for obtaining any and all permits and/or licenses from the appropriate government agencies prior to use.
Legal Fees:
In the event that an attorney is retained to enforce any provision of the Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and court costs in such action or proceeding, in an amount to be determined by the court or arbitrator.
Customer Acknowledgment:
Customer acknowledges and certifies that they have had a sufficient opportunity to read this entire Agreement, and agree to be bound by all the terms and conditions on both sides and that they understand its content and that they execute it freely, intelligently and without duress of any kind.
Severability:
If any of the terms or conditions of this Agreement are found to be unenforceable, illegal or unconscionable by a court of competent jurisdiction, such item shall be stricken from this Agreement, and the remaining terms and conditions of this Agreement shall stay in full force and effect.
Entire Agreement: This Agreement constitutes the full agreement between Owner and Customer. Any prior agreements, whether written or oral, promises, negotiations or representations not expressly set forth herein shall be of no force of effect. The receipt of the Rental Equipment that is the subject of this Rental Agreement and General Release and the fact that it is in good working order is acknowledged by Customer.
I HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THE AGREEMENT AND AGREE TO BE BOUND BY THEM. I FURTHER WARRANT AND REPRESENT THAT I AM EITHER THE CUSTOMER NAMED ABOVE OR AM AUTHORIZED AND EMPOWERED TO ACCEPT DELIVERY OF THE EQUIPMENT AND TO SIGN THIS AGREEMENT ON THEIR BEHALF AND AS THEIR AGENT. FURTHERMORE, I AGREE THAT I AM ALSO BINDING MYSELF PERSONALLY AS AN ADDITIONAL PARTY TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.