June 4, 2019

Policies

COVID-19 POLICY:

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to serious illness and/or death. By hiring Carolina Gamerz LLC, you voluntarily assume all risks related to exposure to COVID-19.

In response to the COVID-19 pandemic, we are taking the following precautions:

-Daily temperature checks/health screening’s for all employees and volunteers

-Sanitation of all controllers/frequently touched surfaces in the game truck 

-Two hand sanitizing stations available inside of the truck 

-Face masks are encouraged

-Laser Tag. Battleball and Archery equipment is thoroughly sanitized before and after each event.

As of 6/1/20 Carolina Gamerz will no longer give any refunds, beyond what has been thoroughly explained in this policy due to any current or future COVID-19 outbreaks. Please refer to our Refund/Cancellation Policy section, for more information on how refunds and/or cancellations will be handled. 

REFUND/CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your reservation. The full amount is due at the time of booking. There will be a $100 cancellation fee for all parties or events canceled after payment is received. There will be a refund equal to half the price of your event for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND on any reservation being canceled within 14 days of your event. Carolina Gamerz will make every attempt to reschedule your party should cancellation be necessary. All rescheduled events are no longer available for a refund of any kind, and rescheduling must be done within 90 days of your originally scheduled event.

PRIVACY POLICY:
Carolina Gamerz is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home zip code of 29418 (North Charleston, South Carolina.)

LASER TAG WAIVER:
All participants in any Carolina Gamerz Laser Tag party must have a signed liability release waiver.  While our laser tag systems are very safe, players will be running and playing at a fast pace!  Download waiver form here.

BAD WEATHER:
The Carolina Gamerz trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy weather, tropical storm or hurricane) please contact us to begin the rescheduling.

For outdoor events like Laser Tag, Battleball and Archery heavy rain may force a cancellation.  If our arena can be set up in an indoor venue such as a gymnasium or building, there is no worry. It is the sole responsiblity of the customer to have a back up indoor location, if you are unable to reschedule to another date. If you do not have a back up indoor location, the standard cancellation policy will apply.

We are not responsible for the weather, however, the Carolina Gamerz Game Coach is responsible for making a weather related decision to protect the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.

SUPERVISED CHILDREN:
Carolina Gamerz requires a parent or responsible adult to be present inside or just outside of the trailer or in the area of laser tag, archery or battleball parties at all times.

ALCOHOL/DRUGS:
You may serve alcohol at a Carolina Gamerz event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if the situation gets out of control. Drugs of any sort will not be tolerated in or around the Carolina Gamerz equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither Carolina Gamerz nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Carolina Gamerz reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Carolina Gamerz or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
We do not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook Page (you are free to copy these images if you wish) and/or our web site.  We never identify the names of guests or exact location(s). If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:
Your Carolina Gamerz Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

PARKING:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We may also have to block your driveway. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park, and space to turn around if applicable.

Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment.  This includes but is not limited too: Alleyways, narrow streets, low-lying tree branches and/or overgrown bushes as they can damage the exterior of our mobile game theater.  Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will NOT disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he/she will not do it.

We attempt to assess every parking situation before we arrive via Google Earth, but please let us know if there are any special circumstances. 

VIDEO GAME RATINGS:
Carolina Gamerz will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after he/she gets there.  Carolina Gamerz will NOT allow Adult Only Games.

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