REMINDERS ABOUT YOUR UPCOMING RENTAL
Things To Know About Your Party Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
BAD WEATHER: The Carolina Gamerz trailer was designed for all types of weather conditions. The Game Theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy weather, tropical storm or hurricane) please contact us to begin the rescheduling.
For outdoor events like Laser Tag, Battleball, Foam and Archery heavy rain may force a cancellation. If our arena can be set up in an indoor venue such as a gymnasium or building, there is no worry. It is the sole responsiblity of the customer to have a back up indoor location, if you are unable to reschedule to another date. If you do not have a back up indoor location, the standard cancellation policy will apply.
We are not responsible for the weather, however, the Carolina Gamerz Game Coach is responsible for making a weather related decision to protect the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.
PARKING: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We may also have to block your driveway. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park, and space to turn around if applicable.
Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. This includes but is not limited too: Alleyways, narrow streets, low-lying tree branches and/or overgrown bushes as they can damage the exterior of our mobile game theater. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will NOT disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he/she is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he/she will not do it.
We attempt to assess every parking situation before we arrive via Google Earth, but please let us know if there are any special circumstances.
WATER: If you are renting Carolina Foam, you are responsible for ensuring that there is accessible running water. We will provide enough hoses to reach from your outlet, to up to 50 feet away.
POWER: If you are renting the Mobile Game Theater, then we do not need to plug into power as we are self powered. If you are renting Carolina Foam or Battleball you are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. The power outlet provided to power the Foam Machine needs to be dedicated solely to its operation.
INTERNET: If you are renting the Mobile Game Theater, and added Online Gaming, please note we will need to physically connect to your high speed modem. Please plan on the route you would like us to run this cord, and keep in mind it needs to be within 200 feet of our set up.
If you have any questions feel free to give us a Call or Text to 843-874-5700. Otherwise we’ll see you soon!